Shipping policy

Premier Products Shipping & Returns

Introduction

Premier Products ensures fast shipping and processing with FedEx or UPS within the continental US (excluding Alaska and Hawaii). International orders can be shipped to a US freight forwarder; Premier Products is not liable for international fees.

Contact Information

Phone: 888-524-2360

Email: EcoCool@PremierProducts.net

ECO-COOL Pro Technician Service Hours: Monday – Friday, 8 am – 5 pm EST

Shipping Policy

Order Processing Time: Up to three business days from receipt of order.

Standard Shipping: 2-5 business days call 888-524-2360.

Freight Orders: Delivered on pallets from our freight carrier of choice, we will contact you for scheduling.

Order Changes/Cancellations: Contact immediately via phone at 888-524-2360 or email at EcoCool@PremierProducts.net.

Address Corrections: Review and correct addresses promptly post-checkout. Premier Products will not be responsible for additional freight incurred if your order ships before notifying us.

Undeliverable/Lost/Stolen Packages: Not responsible for incorrect addresses or delivery issues. Reshipping or refunds (minus return cost) are possible for undamaged returns. No refunds for lost/stolen packages; signature service available.

Damages/Defects/Wrong Item/Missing Parts: Report within 48 hours of delivery via phone 888-524-2360 or email at EcoCool@PremierProducts.net. Replacement parts provided, no refunds issued.

International Shipping Details

Premier Products offers international shipping through a US freight forwarder. Premier Products is not liable for any international fees, customs duties, or taxes. Customers are responsible for these charges. For more information on international shipping rates and policies, please contact our customer service team.

Return Policy

30-day return window for undamaged items. Refunds are processed within two weeks after receipt of the return. A return fee may apply. Original packaging is required for returns.

Return Process

Contact Us: Reach out to our customer service team via phone or email to request a return authorization.

Prepare Your Package: Ensure the item is in its original packaging and include all accessories and documentation.

Ship the Item: Use the provided return label to send the item back to us. Please retain the tracking number for your records.

Processing: Once we receive the returned item, we will inspect it and process your refund within two weeks.

Warranty Information

Premier Products products come with a standard two-year warranty covering manufacturing defects. The warranty does not cover damage caused by misuse, accidents, or unauthorized repairs. For warranty claims, please contact our customer service team with your proof of purchase and a description of the issue.

Sales Tax Update

Varies by state due to online sales regulations, check state government for details.

Customer Support

Our dedicated customer support team is here to help you with any questions or concerns. You can reach us via phone or email during our business hours. We strive to respond to all inquiries within one business day.

FAQs

How long does shipping take?

Standard shipping takes 2-5 business days. Expedited options are available.

Can I change my order after placing it?

Yes, please contact us immediately to make any changes.

What should I do if my package is lost or stolen?

Contact our customer service team to discuss reshipping options and claims.