Warranty Coverage and Claims Procedures

By purchasing a product and making any payment, you voluntarily agree to all terms, including the waivers and limitations stated herein. This limited warranty details the coverage and claims procedures for products sold by Premier Products, Inc.

Customer Support

At Premier Products, ensuring customer satisfaction is our top priority. We provide outstanding customer support throughout your entire purchasing journey and beyond. If you have any questions not addressed on our website, please reach out to us:

Warranty Terms

Premier Products warrants that its products are free from defects in material and quality under normal use and service. Premier Products offers a Two-Year Replacement Guarantee against manufacturer defects. Depending on the issue, some components of the ECO-COOL unit can be repaired or replaced. This warranty is limited to the repair or replacement, at Premier Products’ discretion, of any defective parts or assembly. Our warranty does not include labor.

Consumer Warranty Claim Procedure

If a Premier Products item is found to be defective, a Return Material Authorization (RMA) number will be required before it can be returned. The RMA number can be requested by completing the Warranty Request Form here.

Returning Warranty Items for Replacement

If Premier Products requests that you return an item under warranty for replacement, we will provide a prepaid return shipping label. It is essential to use this label to return the item to Premier Products. Failure to return the item within 15 days may result in the warranty being voided or a hold placed on the warranty claim until the item is received.

Non-Transferable Warranty

This warranty is exclusive to the original owner and is valid only if the purchase was made through an authorized manufacturer supplier. It covers the repair or replacement of parts found to be defective in material or workmanship, provided these parts have been used under normal conditions and the manufacturer’s inspection confirms the defect.

Warranty Exclusions

Environmental and Accidental Damage: Damages or failures due to neglect, accidents, wind, rain, water pooling, weather, or other natural events.

Improper Installation: This unit must always be installed and operated according to the instructions. Any modifications, intentional damage, accidents, or misuse will void the warranty. Issues resulting from improper installation or adjustments are not covered. Professional installation is recommended.

Misuse and Neglect: Damage resulting from misuse, neglect, or failure to follow the instruction manual.

Parts Only Coverage: The warranty covers parts only and does not include labor costs.

Intended Use: Using our products outside their intended purpose may void the warranty at our discretion.

Return Policy

30-Day Return Window: You have 30 days from the date of purchase to return an item. This period allows you to inspect, test, and validate your purchase.

Restocking Fees: If you return an item because you ordered the wrong size, style, or color, a restocking fee will apply unless otherwise specified in the product description. You will be responsible for the freight costs both ways and 10% of the product cost.

Errors and Defects: If we made an error, the product has a manufacturing defect, or the item was not as described, contact us immediately here to resolve the issue.

Original Packaging: Items must be returned in their original packaging.

Modified Items: Items modified by the customer will not be eligible for a return.

Return Authorization: Obtain a Return Material Authorization (RMA) number before returning any items.

Shipping Instructions: Mark the RMA number on the return label attached to the outside of the box. Do not write on the box itself. Items must be shipped within 15 days of receiving the RMA number and our shipping label.

Inspection Notice: Inspect your merchandise before accepting your order from the delivery service. Note any damages on the delivery paperwork. Damage claims on freight shipments without such notes will not be honored.

DO NOT OPEN the package.

Take a picture/video of the package.

Open the package and inspect the system for any damage.

Take a picture/video of any damage found.

If the unit is damaged, please contact us immediately here.

Return Shipping Label: A return shipping label will be provided. Please use this label to send the item back to us.

Packaging Instructions: Carefully repack the item in its original packaging.

Warranty Information

Premier Products warrants that its products are free from defects in material and quality under normal use and service. Premier Products offers a Two-Year Replacement Guarantee against manufacturer defects on your ECO-COOL unit. Depending on the issue, some components of the ECO-COOL unit can be repaired or replaced. This warranty is limited to the repair or replacement, at Premier Products’ discretion, of any defective parts or assembly.

By purchasing a product and making any payment, you voluntarily agree to all terms, including the waivers and limitations stated herein. This limited warranty details the coverage and claims procedures for products sold by Premier Products, Inc.

Customer Support

At Premier Products, ensuring customer satisfaction is our top priority. We provide outstanding customer support throughout your entire purchasing journey and beyond. If you have any questions not addressed on our website, please reach out to us:

Warranty Terms

Premier Products warrants that its products are free from defects in material and quality under normal use and service. Premier Products offers a Two-Year Replacement Guarantee against manufacturer defects. Depending on the issue, some components of the ECO-COOL unit can be repaired or replaced. This warranty is limited to the repair or replacement, at Premier Products’ discretion, of any defective parts or assembly. Our warranty does not include labor.

Consumer Warranty Claim Procedure

If a Premier Products item is found to be defective, a Return Material Authorization (RMA) number will be required before it can be returned. The RMA number can be requested by completing the Warranty Request Form here.

Returning Warranty Items for Replacement

If Premier Products requests that you return an item under warranty for replacement, we will provide a prepaid return shipping label. It is essential to use this label to return the item to Premier Products. Failure to return the item within 15 days may result in the warranty being voided or a hold placed on the warranty claim until the item is received.

Non-Transferable Warranty

This warranty is exclusive to the original owner and is valid only if the purchase was made through an authorized manufacturer supplier. It covers the repair or replacement of parts found to be defective in material or workmanship, provided these parts have been used under normal conditions and the manufacturer’s inspection confirms the defect.

Warranty Exclusions

Environmental and Accidental Damage: Damages or failures due to neglect, accidents, wind, rain, water pooling, weather, or other natural events.

Improper Installation: This unit must always be installed and operated according to the instructions. Any modifications, intentional damage, accidents, or misuse will void the warranty. Issues resulting from improper installation or adjustments are not covered. Professional installation is recommended.

Misuse and Neglect: Damage resulting from misuse, neglect, or failure to follow the instruction manual.

Parts Only Coverage: The warranty covers parts only and does not include labor costs.

Intended Use: Using our products outside their intended purpose may void the warranty at our discretion.

Return Policy

30-Day Return Window: You have 30 days from the date of purchase to return an item. This period allows you to inspect, test, and validate your purchase.

Restocking Fees: If you return an item because you ordered the wrong size, style, or color, a restocking fee will apply unless otherwise specified in the product description. You will be responsible for the freight costs both ways and 10% of the product cost.

Errors and Defects: If we made an error, the product has a manufacturing defect, or the item was not as described, contact us immediately here to resolve the issue.

Original Packaging: Items must be returned in their original packaging.

Modified Items: Items modified by the customer will not be eligible for a return.

Return Authorization: Obtain a Return Material Authorization (RMA) number before returning any items.

Shipping Instructions: Mark the RMA number on the return label attached to the outside of the box. Do not write on the box itself. Items must be shipped within 15 days of receiving the RMA number and our shipping label.

Inspection Notice: Inspect your merchandise before accepting your order from the delivery service. Note any damages on the delivery paperwork. Damage claims on freight shipments without such notes will not be honored.