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Need Help or Have Questions?
Contact us
We’re here for you. Whether you’re seeking more details about our products or need support, our team is ready to assist. Just fill out the form, and we’ll get back to you promptly with the answers and guidance you need to make the most of your RV experience.
Got Any Questions?
Use the form below to get in touch with our customer support team.
our office
2900 CR 6 W., Elkhart, IN 46514
Mon - Fri, 9am - 5pm
Saturday, CLOSED
Sunday, CLOSED
FAQs
How do I troubleshoot common issues?
The owner’s manual provides a troubleshooting section for common issues such as the unit not cooling or heating properly, strange noises, or error codes. If the problem persists, contact an ECO-COOL Pro Technician at 888-524-2360 or email EcoCool@PremierProducts.net.
What should I do if the unit is leaking water?
If you notice water leaking from the unit, first check if the drainpipe is blocked or improperly installed. If the issue persists, contact a professional technician or your installer. For further assistance, reach out to ECO-COOL Pro Technicians at 888-524-2360 or email EcoCool@PremierProducts.net.
How do I find a certified technician for maintenance or repairs?
You can find a certified technician by contacting ECO-COOL customer support or visiting our official website for a list of authorized service providers.